For MSPs and service teams

The missing middle between your recorders, your PSA and AI.

Last Word runs as your own private hub. It collects every technician's recordings, files them against the right client, and keeps each one private until its owner shares it.

Become a founding firm See pricing

What your team gets

One inbox per person
New recordings arrive as titles. Tick what's work, skip the rest.
Auto-filed to clients
AI proposes client, contacts and visit type from your PSA's own directory.
One page per meeting
Audio, transcript with speakers, notes and later notes, all together.
Library with filters
By client, date, type and technician.
Privacy controls
Owner-only by default; owners can hide recordings from admins.
Coming next
Group sharing, search, "Ask your meetings" with citations, action items into tickets.

Works with

Honest status. Tell us what you use in the form below, and that decides what we build next.

Integrations and their status
Tool	Role	Status
Plaud	Recorder	Working
Autotask	PSA: clients and contacts	Built, testing
Claude (Anthropic)	AI filing	Working
ConnectWise · HaloPSA	PSA	On request
Other recorders	Recorder	On request

Security answers, up front

Where does our data live?

On your own hub, one server per firm. Never pooled with other firms.

Who holds the key?

Your hub's encryption key. Recordings, transcripts and backups are unreadable without it.

What goes to AI?

Only recordings an owner has confirmed, and only to file them.

How do people sign in?

Through your existing Google or Microsoft sign-in, behind a zero-trust gate.

Does it change our PSA?

No. Read-only access today. Writing tickets will be opt-in, with a person approving each one.

Can we delete?

Unconfirmed content is erased after 30 days. Confirmed meetings are kept until your firm decides; a logged delete option for admins is being built.

Pricing

Draft. Founding firms set the final numbers with us.

5 places

Founding firm

Talk to us

Managed hub, setup with us, a say in what's built next. Price locked for life.

Apply

Managed

Talk to us per technician, monthly

We run your private hub: updates, backups, status monitoring.

Join the waitlist

Self-hosted

Talk to us yearly

Run it on your own server with our setup guide and updates.

Join the waitlist

Get early access

Two minutes. We reply personally, usually within two working days.